Question 1

How does mobile detailing work? Do you need access to water and electricity?

Accepted Answer

Our self-contained mobile detailing units carry everything needed to complete your service, including water tanks, generators, and all necessary equipment. We only require access to your vehicle and approximately 15 feet of space around it. No connections to your home utilities are needed.

Question 2

What areas of Hampton Roads do you serve?

Accepted Answer

We proudly serve the entire Hampton Roads area, including Virginia Beach, Norfolk, Chesapeake, Portsmouth, Suffolk, Newport News, Hampton, and surrounding communities. We also provide service to Richmond and the Outer Banks of North Carolina.

Question 3

How long does a typical detailing service take?

Accepted Answer

Service times vary based on the package and vehicle condition. Generally, our Silver packages take 1.5-2.5 hours, Gold packages 3-4 hours, and Platinum packages 5-8 hours. We'll provide a specific time estimate when scheduling your appointment.

Question 4

What happens if it rains on my appointment day?

Accepted Answer

For exterior services, we'll reschedule if rain is forecasted. For interior-only services, we can typically proceed as planned. We'll communicate any weather concerns the day before your appointment.

Question 5

How often should I have my vehicle professionally detailed?

Accepted Answer

For vehicles in Hampton Roads, we recommend a full detail every 3-4 months, interior detail every 2-3 months (especially for families with children or pets), exterior wash and protection every 4-6 weeks, and ceramic coated vehicles should receive a maintenance wash every 2-3 weeks.

Question 6

What is ceramic coating and why should I consider it?

Accepted Answer

Ceramic coating is a liquid polymer that chemically bonds with your vehicle's paint to create a long-lasting protective layer. It provides superior protection against environmental damage, makes maintenance easier, enhances gloss, and creates strong hydrophobic properties that repel water and contaminants. In Hampton Roads' coastal environment, ceramic coating is particularly valuable for protecting against salt air, intense UV exposure, and other harsh elements.

Question 7

Do you offer any guarantees on your work?

Accepted Answer

Yes! We offer a 100% satisfaction guarantee on all our services. If you're not completely satisfied, we'll return to address any concerns at no additional charge. Our ceramic coating packages also come with specific warranty periods (5 years, 10 years, or lifetime) with proper maintenance.

Question 8

How do I prepare my vehicle for detailing?

Accepted Answer

Please remove personal items and valuables from your vehicle prior to your appointment. For interior services, removing bulky items and basic decluttering is helpful but not required. We'll take care of everything else!

Question 9

Are your detailing products safe for the environment?

Accepted Answer

Yes, we use environmentally responsible products that are both effective and eco-friendly. Our soaps and chemicals are biodegradable, and we properly contain and dispose of all wastewater in accordance with local regulations.

Question 10

Do you service boats and RVs?

Accepted Answer

Yes! We provide specialized detailing services for boats and RVs of all sizes. Our mobile units are equipped to handle larger vehicles, and we have specific products and techniques for marine applications and recreational vehicles.